Anatomy of a Help File

We are excited to present our first Camtasia Webcast.  It is deliverd by Dr. Michael Hughes, PhD of IBM Internet Security Systems
User Assistance Architect

Task support clusters represent a bottom-up approach to information design that focuses on optimizing the user assistance experience that starts with the user accessing page-level or tab-level context sensitive Help. This presentation shows architectural patterns and discusses strategies for using this architectural approach in waterfall and iterative development environments.

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